Return and Refund Policy

Effective Date: June 22, 2026

At MAXSHEETS Inc., we are dedicated to ensuring customer satisfaction. This policy explains when refunds may be issued for our digital products and how customers can submit refund or withdrawal requests.

Digital Product Sales

MAXSHEETS Inc. sells digital spreadsheet templates that are delivered immediately after purchase through an email download link, access link, or digital file delivery system.

Due to the nature of digital products, all sales are final once the product has been delivered, accessed, downloaded, copied, or used, except where a refund is required by applicable law or approved under the eligibility conditions below.

We strongly encourage customers to carefully review the product description, screenshots, features, compatibility, and requirements before making a purchase. Our support team is available to answer questions before purchase.

EU Customers and Right of Withdrawal

EU customers may submit a withdrawal or refund request using the “Withdrawal / Refund Request” link available in our store footer.

Our products are digital templates delivered immediately after purchase. Before completing your purchase, you may be asked to expressly agree to immediate digital delivery and acknowledge that you may lose your EU right of withdrawal once the digital content has been delivered, accessed, downloaded, copied, or used.

All EU withdrawal and refund requests for digital products are reviewed manually. If the digital product has already been delivered, accessed, downloaded, copied, or used, we may decline the request where permitted by applicable law.

This does not affect any rights you may have if the digital product is defective, inaccessible, or not as described.

Eligibility for Refunds

Customers may request a refund within two days of purchase if one of the following conditions is met:

The product lacks a feature or functionality explicitly described on our website.

A specific feature was discussed with our sales or support team before purchase, a demo video was provided, and the purchased product significantly deviates from the information provided before purchase.

The product is defective, inaccessible, or not as described, and our support team is unable to resolve the issue within a reasonable time.

All refund requests are reviewed manually. Approval is not automatic.

If a refund request is approved, the refund will be credited back to the original payment method used. Refunds will be processed within 14 days where required by applicable law, or otherwise within 15 business days after approval.

Non-Refundable Items

The following items are excluded from refunds, except where required by applicable law:

• Pack Purchases: Refunds are not available for the following packs. We recommend reviewing the product details carefully before purchasing:
  • Ultimate Workflow Suite 12-in-1 PowerPack
  • Project Mastery Suite 5-Tier Toolkit
  • Team Management Suite 5-in-1 Pack
• Discounted Orders: Orders made using discount codes are not eligible for refunds.
• Bundle Offers: Purchases made through bundle offers, which combine two or more products, are non-refundable due to automatic discounts applied at checkout.
• Late Requests: Standard refund requests submitted beyond the two-day window from the time of purchase will not be considered.

No Shipping or Restocking Fees

As our products are digital, no shipping charges apply. We do not impose restocking fees.

How to Submit a Request

Customers can submit a withdrawal or refund request through the “Withdrawal / Refund Request” link in our store footer.

After clicking the “Withdrawal / Refund Request” link, enter the same email address used at checkout. Shopify will send a 6-digit verification code to that email address. No password is required.

You may also contact us at hello@maxsheets.com with your name, order number, email address used at checkout, and a clear explanation of the issue.

We value your trust in MAXSHEETS Inc.and remain committed to helping you get the best possible use from your digital templates.